Friday, June 14, 2013

Crisis Communications: the Toronto Experiment Take Two

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I wrote a few days ago about the "difficulties" currently experienced by Toronto Mayor Rob Ford and the absolute idiocy in which ...
Friday, June 7, 2013

No accountability = no trust ... the challenge for Public Information Officers

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My good friend James Garrow published another great blog post today on the ongoing scandal about widespread spying on Americans by their ow...
Friday, May 31, 2013

How not to handle a crisis: the Toronto experiment

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Okay, let's say you're the mayor of a large north-american metropolis . You got elected on a platform pretty much limited to taking ...
Thursday, May 30, 2013

Different roles for different PIOs ... getting the big picture

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I recently wrote about the critical importance of the information coordination function for any PIO. An aspect of the role that can easily ...
1 comment:
Sunday, May 26, 2013

The role of the Public Information Officer

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I've spent a lot of time recently developing procedures for our public emergency information officers (or EIOs as we call them ... for e...
Thursday, April 18, 2013

Social media, digital volunteers, distance and coordination ...

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It's been quite a week. First, the Boston Marathon bombing, then the fertilizer plant explosion in West, Texas and today, severe wea...
3 comments:
Wednesday, April 10, 2013

A Royal mess ... and no, this is not about that family in London ...

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My good friend Gerald Baron has already chimed in on the brouhaha around the Royal Bank in recent days. His post talks about sending the rig...
1 comment:
Tuesday, April 9, 2013

Proactive crisis comms or emergency information .... or death ...

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I've written in the past about the need for organizations dealing with a reputational threat or responding to an emergency, to be ready ...
Monday, April 1, 2013

Writing the right statement in a crisis

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I was recently asked to write a statement about a tragic public safety issue in our province. While I accomplished the task rather quickly, ...
Tuesday, March 19, 2013

Integrating social media in your EM and/or BCP program

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Most readers of this blog know that I also collaborate on the PTSC-Online community which is a web-based tool to exchange with Canadian eme...