Wednesday, April 3, 2019

Crisis comms in the era of untruth ...

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I'm picking up the pen again ( or really  the keyboard ? ) ... Thing is I've missed talking about crisis comms and #smem.  But o...
Monday, April 10, 2017

Two brands did the impossible: unite America !

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Some people have their self-righteous heads so far up their @sses, they can't see any other light than their stupidity-induced delusions...
Thursday, March 16, 2017

Leadership in a crisis in Québec? A snowball's chance in hell !

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I am from Montréal ... Even though I now live in Ontario ... Je suis Montréalais ! So, it's with a sense of shame that I must draw atten...
Monday, February 20, 2017

Tips for the PIO in the age of disinformation

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It's safe to say we live in "interesting times" as the Chinese cookie proverb goes. The environment for the public information...
Thursday, February 16, 2017

When the boss is the wrong spokesperson in a crisis

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One of the most cited principles of crisis communications is to have the "guy in charge" ... your CEO or senior elected official b...
Monday, January 30, 2017

A painful goodbye to a friend ...

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This blog most often deals with issues related to social media, emergency management and crisis communications. Every so often, I also look ...
Monday, January 23, 2017

When the spokesperson becomes the story: you have failed!

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I have a new favorite hashtag on Twitter : #SpicerFacts ... it's full of witty comments and memes on the astoundingly stupid media relat...
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Friday, November 11, 2016

Trump's Big Win : 10 lessons for the crisis communicator

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A lot has already been said in a political sense about the new President-elect's electoral victory. A lot of humble pie and crow on the...
Monday, October 17, 2016

Between the apocalypse and crying wolf: finding the right tone

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It now seems every major storm comes with dire warnings ... sometimes even mentioning impending death. That plays well in the media ... grab...
Saturday, October 8, 2016

The Art of the Apology ... the meaning behind SORRY

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There's real craft in being able to deliver an effective apology. It's got to hit all the right targets, have the right tone and...