tag:blogger.com,1999:blog-6415378851242313044.comments2023-06-27T08:35:47.307-07:00crisis comms command postPatrice Cloutierhttp://www.blogger.com/profile/08612261357470838359noreply@blogger.comBlogger98125tag:blogger.com,1999:blog-6415378851242313044.post-6190722789591327752017-01-27T10:53:24.532-08:002017-01-27T10:53:24.532-08:00This is an excellent piece. I agree with you on al...This is an excellent piece. I agree with you on all accounts. I can't help but cringe every time Spicer takes the podium. Thank you. Yes, we need all the well-wishes we can get!The Challenged Writerhttps://www.blogger.com/profile/09229506309700436593noreply@blogger.comtag:blogger.com,1999:blog-6415378851242313044.post-44741318706376725142016-07-09T11:08:56.520-07:002016-07-09T11:08:56.520-07:00Very valuable apects of The dynamic of information...Very valuable apects of The dynamic of information Flow. It is important to value asynchronous information: Both it's timing and scaleability potential are invaluable to The "New" disaster atmosphere. But these are apects that need evangisation before they Will be totally embraced. At which you're doing a great job, Patrice!Anonymoushttps://www.blogger.com/profile/06252609136366763701noreply@blogger.comtag:blogger.com,1999:blog-6415378851242313044.post-84443302560888195452016-07-08T18:43:11.228-07:002016-07-08T18:43:11.228-07:00Great thoughts. Your ahead of your time. We need t...Great thoughts. Your ahead of your time. We need to advance surge capacity with the help of our community partners. The community partners are the citizens of our communities. - emergency coordination YouTube video: https://youtu.be/Ku46j0LSx7g"Care For Life"https://www.blogger.com/profile/05378176911723438671noreply@blogger.comtag:blogger.com,1999:blog-6415378851242313044.post-64418019644000600242016-06-19T21:34:34.981-07:002016-06-19T21:34:34.981-07:00Thank you for sharing this knowledge. Tornadoes an...Thank you for sharing this knowledge. Tornadoes and other nature disasters are something quite common all over the world. If you know your area is a dangerous zone and often suffers the whims of nature, then you surely have some survival kit and preparedness plan close at hand. If that is the case then you’ve done almost all of the necessary steps to prepare for a disaster. See more <a href="http://survival-mastery.com/skills/communication/best-emergency-radio.html" rel="nofollow">http://survival-mastery.com/skills/communication/best-emergency-radio.html</a>Anonymoushttps://www.blogger.com/profile/04571828795230778384noreply@blogger.comtag:blogger.com,1999:blog-6415378851242313044.post-60910373975788190142016-03-06T06:52:22.680-08:002016-03-06T06:52:22.680-08:00I’m excited to uncover this page. I need to to tha...I’m excited to uncover this page. I need to to thank you for ones time for this particularly fantastic read!! I definitely really liked every part of it and i also have you saved to fav to look at new information in your site<br /><a href="https://www.fiverr.com/franklin7/do-80-high-pr-blogcomments-backlinks-with-low-obl?funnel=a74f88f7-c1ac-4b88-8192-fad3a03933d3" rel="nofollow">backlink</a><br />Now Your Health Improve Guaranteed With Natural Tipshttps://www.blogger.com/profile/04089097086888530893noreply@blogger.comtag:blogger.com,1999:blog-6415378851242313044.post-35509776795384966572015-07-13T00:00:56.097-07:002015-07-13T00:00:56.097-07:00Most agencies recognize that relationships between...Most agencies recognize that relationships between individuals are no longer linear and in person ... social convergence (mobile + social) is both a source of empowerment for the people and an enabler (for good or bad).<a href="http://dripfollowers.com" rel="nofollow">http://dripfollowers.com/</a>Richard C. Lamberthttps://www.blogger.com/profile/14766504022599651016noreply@blogger.comtag:blogger.com,1999:blog-6415378851242313044.post-34791770438580708202015-04-06T07:09:46.765-07:002015-04-06T07:09:46.765-07:00I agree that social media is a great way of inform...I agree that social media is a great way of informing some of the masses, but there is an assumption that everyone uses it. Plus I do not see a mechanism for when everything goes down. There seems to be a narrow reliance on technology that could fail if any critical part of the chain breaks.<br />Steve L. CERT, SATERN, ARESAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-6415378851242313044.post-80772373343713851102014-11-25T06:17:53.307-08:002014-11-25T06:17:53.307-08:00Thanks for mentioning Veri.ly from QCRI and the DH...Thanks for mentioning Veri.ly from QCRI and the DHN.<br /><br />HeatherHeather Lesonhttps://www.blogger.com/profile/03807426037600446457noreply@blogger.comtag:blogger.com,1999:blog-6415378851242313044.post-12564190814251511992014-07-27T06:40:27.666-07:002014-07-27T06:40:27.666-07:00Excellent Post Patrice - I enthusiastically agree ...Excellent Post Patrice - I enthusiastically agree – while everyone in Canada over the age of about 15 probably has a wireless devices within reach 24/7, we are just at the 'dawn of an exciting wireless technology age' for public safety/security practitioners. <br /><br />The challenge of course will be the reliability of the connectivity that supports those tools when disaster strikes - and the good news (I believe) is around the corner with the opportunity about to 'drop in our lap' with respect to the 20 Mhz assignment of broadband LTE spectrum for exclusive use by a Public Safety Broadband Network (PSBN). We saw in Calgary Flood where cell infrastructure went down including 911 for some regions, and we saw in Boston Bombing how it was taken down intentionally by authorities to avoid malicious use (activate IEDs, gain SA helping bad guys etc). Whether its infrastructure failure, malicious use, or the most common "surge demand" (at the Red-Blacks opening CFL game at our new stadium last Saturday - it took me about an hour to post my selfie photo thanks to the 24000 other fans that were probably trying to do the same). <br /> <br />PSBN 'if done right' will provide nationally accessible secure and disaster-resilient connectivity when Canadians face the worst of times whether it be a natural disaster or a terrorist event (or maybe a basic 911 scenario in a stadium where public cell traffic is not available to let paramedics beam back a cardiogram or live video feed as they rush a heart attack victim to ER). ‘Commercial cell’ carriers build to support “max # users during normal conditions” to satisfy their shareholders, and therefore expect failure when ‘abnormal’ demand occurs - PSBN has to be built to support “abnormal conditions”. <br /><br />In support of advancing PSBN for Canada, I am proud of the Canadian tech team the Center for Security Sciences is leading to lay out operational, security, interoperability requirements for the regions to consider when they start their own PSBN buildouts. The first of the series (Network Architecture) is available at http://tinyurl.com/ps65235.<br />Finally what about "remote/rural Canada" where cell connectivity is marginal if at all? A solution we are focusing on are "deployable PSBN" systems. If you've not already heard of COWs, COLTs, and COBs (Cell-on-Wheels, -Light-Trucks, or -Backpacks"), we're seeing somewhat of an explosion of these emerging from industry over the past 18 months (Deployables shown at IWCE grew from a couple in 2012 to ~30 at IWCE 2013). <br />This year’s CAUSE Resilience http://nisconsortium.org/?page_id=736) will involve DND and CRC Aerostat COW (small blimp on a trailer - coverage out to about 100km!), Simon Fraser University will have a COB, a Motorola COW from Alberta and possibly a COLT from DHS/General Dynamics, converging in remote Alberta/Sask/Montana tri-border region Nov 24-26 to show how rapidly deployed "PSBN Bubbles" could work together and with existing land mobile radios during a broad area brush fire threatening small communities.<br /><br />Sorry for the length of this comment - but your post was a great opener I couldn't resist! Some have compared PSBN to the building of the trans-Canada railroad… maybe not a bad analogy in the sense that like the railroad, a national interoperable wireless backbone that can enable Canadian agencies/NGOs (maybe VOSTs?) from across the country to work efficiently together to support a crisis has got to help those that believe in a ‘team Canada’.<br />JPhttps://www.blogger.com/profile/00734132240384965511noreply@blogger.comtag:blogger.com,1999:blog-6415378851242313044.post-69237514349436688452014-02-03T00:20:32.327-08:002014-02-03T00:20:32.327-08:00Crowdsourcing tools (and I include apps that let p...Crowdsourcing tools (and I include apps that let people listen in on police scanner) have changed what's news, how it's created and, too often, how it's wrong. <a href="http://deletefacebook.info/facebook-how-to/deactivate-account/" rel="nofollow">how to delete Facebook account</a>Elizabeth J. Nealhttps://www.blogger.com/profile/01824134730760179008noreply@blogger.comtag:blogger.com,1999:blog-6415378851242313044.post-36415934035428599012014-02-02T23:19:21.458-08:002014-02-02T23:19:21.458-08:00The Toronto Police Service (TPS) can count on not ...The Toronto Police Service (TPS) can count on not one, but two, internationally recognized pioneers in social media in law enforcement. <a href="http://deletefacebook.info" rel="nofollow">how to deactivate Facebook account</a>Elizabeth J. Nealhttps://www.blogger.com/profile/01824134730760179008noreply@blogger.comtag:blogger.com,1999:blog-6415378851242313044.post-87619950372428845082013-05-31T07:06:52.066-07:002013-05-31T07:06:52.066-07:00My biggest lesson from Marcus' stuff is that P...My biggest lesson from Marcus' stuff is that PIO cannot be handled by one person, even for a short while. I've struggled with filling all of the work needed during a response, but just chalked that up to me being young and probably inexperienced, but now I'm not so sure that was the case.<br /><br />These posts, and especially yours here, makes it that much more important to not only meet your fellow PIOs, but learn how to work with them. Like, yesterday. Today is too late.<br /><br />JimAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-6415378851242313044.post-36116908136704862342013-05-30T17:49:52.200-07:002013-05-30T17:49:52.200-07:00Patrice, great column. What's astonishing abou...Patrice, great column. What's astonishing about this is that the story boils down to 27 people. That's the number of RBC employees who (at the time of this interview) did not have other jobs or chose to retire. If they focused first on those 27 people, they would have had an easier time of it. Just because something is common, doesn't mean that it's acceptable.Anonymoushttps://www.blogger.com/profile/02884206525444434349noreply@blogger.comtag:blogger.com,1999:blog-6415378851242313044.post-60984256838650611752013-04-19T09:54:46.811-07:002013-04-19T09:54:46.811-07:00I agree completely Patrice. While it is impossible...I agree completely Patrice. While it is impossible to "control" a hashtag, if local officials request volunteers to share info to a specific hashtag, I see no reason not to respect their efforts. (You can still continue sharing to the popular tag as well.) The local EMs, officials and even volunteers know the local culture, geography and may have a very good reason for wanting to have data shared somewhere off of the "popular" disaster hashtag. Who ever said that there can only be one hashtag for each event? It's like saying that all TV reporters should be broadcasting for the same TV station or all ham radio operators should talk on the same frequency. As users become more sophisticated, as they are now, it will be possible to operate more than one hashtag during a disaster, and people will understand what that means. I was one of the people wh respectfully asked some volunteers to start sending important updates to the #WestExplosion tag. I was dismayed to the see the negative reaction and posts calling us bullies for attempting to help the local EM. No worries though, this is all very new, we are all learning, and I know everyone - even those who may have overreacted with negative posts - are trying hard to help, and they mean well. I look forward to talking more about this on #smemchat an the #smem and #vost tags. Respectfully, @sct_rScott Reuter @sct_rhttp://thinkdisaster.comnoreply@blogger.comtag:blogger.com,1999:blog-6415378851242313044.post-56250546336152474092013-04-19T08:43:59.924-07:002013-04-19T08:43:59.924-07:00I agree completely Patrice. While it is impossible...I agree completely Patrice. While it is impossible to "control" a hashtag, if local officials request volunteers to share info to a specific hashtag, I see no reason not to respect their efforts. (You can still continue sharing to the popular tag as well.) The local EMs, officials and even volunteers know the local culture, geography and may have a very good reason for wanting to have data shared somewhere off of the "popular" disaster hashtag. Who ever said that there can only be one hashtag for each event? It's like saying that all TV reporters should be broadcasting for the same TV station or all ham radio operators should talk on the same frequency. As users become more sophisticated, as they are now, it will be possible to operate more than one hashtag during a disaster, and people will understand what that means. I was one of the people wh respectfully asked some volunteers to start sending important updates to the #WestExplosion tag. I was dismayed to the see the negative reaction and posts calling us bullies for attempting to help the local EM. No worries though, this is all very new, we are all learning, and I know everyone - even those who may have overreacted with negative posts - are trying hard to help, and they mean well. I look forward to talking more about this on #smemchat an the #smem and #vost tags. Respectfully, @sct_rScott Reuter @sct_rhttp://thinkdisaster.comnoreply@blogger.comtag:blogger.com,1999:blog-6415378851242313044.post-84047727268808122182013-04-18T20:40:40.015-07:002013-04-18T20:40:40.015-07:00I think we need to re-visit the core principle of ...I think we need to re-visit the core principle of VOST that it is activated and led by an agency coordinating incident information. And I have led my volunteers in the principle that they are amplifying officially released information, not creating it or amplifying general media info (which may be incorrect) as a situation is developing. My review of geo-coded messages showed a clear preference for the #westtx and #westexplosion tags and had more relevant saftey and public information messages where the #waco tag appeared to be general press information. The question we must ask ourselves as directed VOST members or as well-meaning volunteer observers, "am I helping or harming the situation?" By amplifying only press messages, are we drowning out the potential safety messages that need to reach the public? Are we missing questions or requests for assistance because we didn't find the local geo-coded tag, just the most popular tag? And finally, how can we posture ourselves as a professional #SMEM community when self-activations are so tempting in our desire to learn and perfect our skill. I think after this week we all just need to take a deep breath, focus on the core goals, and get back to business learning and sharing information that maybe in the future can help save lives or prevent tragedy.MJ Flynnnoreply@blogger.comtag:blogger.com,1999:blog-6415378851242313044.post-68997521951544473352013-02-05T03:24:18.860-08:002013-02-05T03:24:18.860-08:00Awesome post, Patrice!Awesome post, Patrice!Patrick Meierhttp://www.irevolution.netnoreply@blogger.comtag:blogger.com,1999:blog-6415378851242313044.post-61040128203180887322013-01-17T14:40:33.962-08:002013-01-17T14:40:33.962-08:00This is great, Patrice, really it is. Wonderful, c...This is great, Patrice, really it is. Wonderful, concise overview of all of the elephants in the room.<br /><br />Kudos,<br />JimJames Garrowhttps://www.blogger.com/profile/15666736652476391856noreply@blogger.comtag:blogger.com,1999:blog-6415378851242313044.post-81890436053402084182013-01-03T08:01:43.525-08:002013-01-03T08:01:43.525-08:00Patrice - thanks so much for highlighting our Digi...Patrice - thanks so much for highlighting our Digital Operations Center and your kind words about our work! We certainly learned a LOT this year and are looking forward to improving and expanding in 2013. :) Happy New Year, and keep up the great work yourself!Gloria Huanghttps://www.blogger.com/profile/07742019891432776474noreply@blogger.comtag:blogger.com,1999:blog-6415378851242313044.post-9181624291745882322012-12-13T19:29:44.447-08:002012-12-13T19:29:44.447-08:00Great post, Patrice! A lot of emergency management...Great post, Patrice! A lot of emergency management people have some adjusting to do. After Hurricane Sandy, I read a Facebook post by a New Jersey emergency management organization (deleted that same day) asking people to stop telephoning them to find out when they could return to their homes. Meanwhile, many people who ignored a mandatory evacuation order were posting storm damage updates on Twitter and Facebook and commanding quite a following. It would have been better if the emergency management team had not been posting "don't bother us" posts and instead had been providing updates on when people could return to their homes along with some storm damage assessments. That would help prevent people who ignore mandatory evacuation orders from becoming local social media heroes -- encouraging more people to ignore mandatory evacuation orders in the future. That is really a public safety issue--not just relevance.Monica (AKA @CyberlandGal)http://www.eventuresincyberland.comnoreply@blogger.comtag:blogger.com,1999:blog-6415378851242313044.post-28408874614826831502012-11-30T09:09:36.797-08:002012-11-30T09:09:36.797-08:00Great post, thank you! Hurricane Sandy was the gre...Great post, thank you! Hurricane Sandy was the greatest test we could have anticipated when designing our FEMA sponsored "Social Media for Emergency Management" Training for the Borough of Manasquan back in June 2012. In reviewing the data, there is no doubt that the Borough’s online presence was a critical portal of real-time information pre, during, and post Sandy. The analytics below demonstrate how the Borough utilized the power of social media for natural hazard risk communication as part of FEMA’s larger Coastal Outreach Program for New Jersey and New York City. Not only did the Borough serve its residents, but also it filled a void in a lack of information generated from neighboring boroughs and communities across FEMA Region II. You can see the full results here: http://www.international-media.net/blog.htmlAnonymoushttps://www.blogger.com/profile/16356673054234488933noreply@blogger.comtag:blogger.com,1999:blog-6415378851242313044.post-9446984118969250562012-10-29T02:33:22.674-07:002012-10-29T02:33:22.674-07:00On Mon, Oct 29, 2012 at 1:03 AM, crisis comms comm...On Mon, Oct 29, 2012 at 1:03 AM, crisis comms command post wrote:<br />> So, I'm thinking the time has come to modify the ICS/NIMS structure and add a formal intelligence officer position as part of the command staff.<br /><br />NIMS/ICS already has three slots available for plugging in Virtual Operations Support Teams:<br /><br />1. Public Information Officer / Joint Information Center for media monitoring and "tweaking the tweet" along with the press releases, etc.<br />2. Planning / Intelligence for gathering data to work the Incident Action Plan<br />3. Operations / Intelligence for gathering and monitoring digital data as part of a, typically, law enforcement driven event.<br /><br />I'm a very strong proponent of Social Media in Emergency Management. I think the VOSTs are GREAT! It's time for more emergency management offices to get on board with the concept.<br /><br />Lloyd<br /><br />KC5FMhttps://www.blogger.com/profile/12912470526205308140noreply@blogger.comtag:blogger.com,1999:blog-6415378851242313044.post-61420296139198090432012-10-28T19:06:43.844-07:002012-10-28T19:06:43.844-07:00I agree to an extent that a new position is needed...I agree to an extent that a new position is needed. In fact, I think it is an interim solution; one in which the "officer" is not only an operational position, but a preparedness position teaching others how to best utilize the vast array of information that we have access to. In the future, though, I would argue that what is really needed is a shift from the traditional "command and control" model that is highly vertical. <br /><br />The role of the "intelligence" officer will become a role for all personnel as technology, especially social technology, will help get the right information to the right people at the right time in the right way. The future of emergency management is a "networked" model that is more social and horizontal than vertical. NIMS/ICS will become incapable of the scale needed to succeed in the next 5-10 years. A new model entirely, based on emerging applied technologies, will be needed.<br /><br />Look forward to more discussion on this.Brandon Greenberghttp://disaster-net.comnoreply@blogger.comtag:blogger.com,1999:blog-6415378851242313044.post-69029636997020901302012-10-20T17:20:55.692-07:002012-10-20T17:20:55.692-07:00Always great reading, Patrice. I bet this is appli...Always great reading, Patrice. I bet this is applicable here in the US, too. You hit it bang on when you point out that you have to communicate with the audience with the tools they use every day. Thanks for the post. Anonymoushttps://www.blogger.com/profile/02884206525444434349noreply@blogger.comtag:blogger.com,1999:blog-6415378851242313044.post-89111479136770218502012-10-11T11:24:26.398-07:002012-10-11T11:24:26.398-07:00Great post, Patrice. I think this paragraph here i...Great post, Patrice. I think this paragraph here is going to be key for a lot of agencies going forward: <br />"Simply put, they ignore the valuable data that people put out voluntarily to share their experiences in their neighbourhoods, streets and communities during incidents. All data, that can be monitored on Twitter, Facebook, Youtube and Reddit for example, and then analyze to provide actionable intelligence to support effective decision-making by command."Karen Sniderhttps://www.blogger.com/profile/18215024205062141766noreply@blogger.com