crisis comms command post

A blog on crisis communications best practices, emergency information and social media in emergency management ... an open forum for exchanging ideas and experience on emergency info and SMEM.. THE OPINIONS EXPRESSED WITHIN ARE MINE AND DO NOT REPRESENT OFFICIAL GOVERNMENT POLICY OR THE VIEWS OF MY EMPLOYER.

Tuesday, September 17, 2013

The hidden kernel of truth in the social media universe ...

Another week ... another gun-toting maniac kills a dozen people in Washington, DC. Seems almost banal by now .... A constant, in this t...

Monday, July 15, 2013

Even the best sometimes mishandle a crisis: Major League Soccer and the YSA chant

Those who know me realize i'm a total football fanatic (read maniac). I"m a fierce supporter of the Montreal Impact, follow the Eng...

Thursday, July 11, 2013

Lac Mégantic aftermath: anatomy of a major crisis comms fail: the MMA story

The images were some of the scariest possible ... right out of a Hollywood blockbuster, except that the outcome was the most tragic possible...

Friday, June 14, 2013

Crisis Communications: the Toronto Experiment Take Two

I wrote a few days ago about the "difficulties" currently experienced by Toronto Mayor Rob Ford and the absolute idiocy in which ...

Friday, June 7, 2013

No accountability = no trust ... the challenge for Public Information Officers

My good friend James Garrow published another great blog post today on the ongoing scandal about widespread spying on Americans by their ow...

Friday, May 31, 2013

How not to handle a crisis: the Toronto experiment

Okay, let's say you're the mayor of a large north-american metropolis . You got elected on a platform pretty much limited to taking ...

Thursday, May 30, 2013

Different roles for different PIOs ... getting the big picture

I recently wrote about the critical importance of the information coordination function for any PIO. An aspect of the role that can easily ...

Sunday, May 26, 2013

The role of the Public Information Officer

I've spent a lot of time recently developing procedures for our public emergency information officers (or EIOs as we call them ... for e...

Thursday, April 18, 2013

Social media, digital volunteers, distance and coordination ...

It's been quite a week. First, the Boston Marathon bombing, then the fertilizer plant explosion in West, Texas and today, severe wea...

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