Tuesday, July 22, 2014

Part 3: social convergence in the EOC/ICP ... Logistics and Fin/Admin

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In this third and final post in this series on social convergence in the EOC/ICP, I'll address the benefits for the logistics and f...
Tuesday, June 24, 2014

Post #2: social convergence in the EOC/ICP ...plans and ops

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In the first post in this new series , I talked about how socially-convergent tools could be used by command staff and incident commanders. ...
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Monday, June 9, 2014

Social media in the EOC or the incident CP ... a look at what could be.

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I've written in the past about the need for organizations to operationalize social network listening during incidents. It's become ...
Thursday, April 24, 2014

Grappling with social engagement ... some hard learned lessons ...

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It's been a hard week for some big organizations on social networks. Many are learning that engaging online is a double-edged sword. But...
Sunday, April 13, 2014

Social media listening: shared imperative for emergency management and national security

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I had the pleasure to be a panelist at a very interesting conference/workshop last week organized by the Canadian Forces College. The focus...
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Thursday, April 10, 2014

Training the modern-day PIO ... what should he/she know?

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There is no doubt that social convergence is putting extraordinary pressure on today's Public Information Officers (PIO) ... also calle...
Monday, March 24, 2014

Are you faster (and smarter) than a robot? The need for speed drives crisis communications more than ever.

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I recently wrote about the impact of technological changes on crisis communications and the pressures that accompany this evolution. This i...
Wednesday, February 12, 2014

Technology is driving the evolution of crisis communications

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Well, first off, I just noticed that I've surpassed the 100K mark in terms of page views for this blog. Thanks to all of you for caring ...
Thursday, January 16, 2014

Four years after Haiti ... a look at the state of #smem

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. For many, the Haiti earthquake of early 2010 marked the first global expression of social convergence . The use of social networks, c...