Monday, January 30, 2017

A painful goodbye to a friend ...

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This blog most often deals with issues related to social media, emergency management and crisis communications. Every so often, I also look ...
Monday, January 23, 2017

When the spokesperson becomes the story: you have failed!

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I have a new favorite hashtag on Twitter : #SpicerFacts ... it's full of witty comments and memes on the astoundingly stupid media relat...
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Friday, November 11, 2016

Trump's Big Win : 10 lessons for the crisis communicator

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A lot has already been said in a political sense about the new President-elect's electoral victory. A lot of humble pie and crow on the...
Monday, October 17, 2016

Between the apocalypse and crying wolf: finding the right tone

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It now seems every major storm comes with dire warnings ... sometimes even mentioning impending death. That plays well in the media ... grab...
Saturday, October 8, 2016

The Art of the Apology ... the meaning behind SORRY

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There's real craft in being able to deliver an effective apology. It's got to hit all the right targets, have the right tone and...
Thursday, September 29, 2016

Being prepared helps ... for a debate and during a crisis

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By all (the sane) accounts, Hillary Clinton walked all over Donald Trump during Monday's first presidential debate in the US. The conse...
Sunday, September 18, 2016

The future of emergency management collaboration is virtual

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For old geezers like me (I'll be 55 soon !) learning new tricks as someone involved in emergency management and VOST work takes more...
Thursday, September 15, 2016

Social convergence in emergency management, what next?

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Trying to determine where technological advances will take the world of emergency management and EOCs next is a bit like trying to predict w...
Monday, September 12, 2016

Of baskets and binders: why words matter especially in a crisis

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There is little that's routine in an election campaign ... things might not be at the "big crisis" level ... but being prepare...
Wednesday, August 17, 2016

Expanding collaboration between digital volunteers and emergency ops centres

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For true believers, the VOST (Virtual Operations Support Team) concept is already a proven, effective emergency management tool. There are n...