We have truly moved into the age of social convergence in emergency management. We are now in the "How can I use social media in my EM program? instead of the "why should I use SM? ...
Craig Fugate, the head of FEMA, gives the best argument I've seen in a while in a written testimony for the US Congress:
"We value social media tools not only because they allow us to send important disaster-related information to the people who need it, but also because they allow us to incorporate critical updates from the individuals who experience the on-the-ground reality of a disaster.”
Read more on this in Kim Stephen's post and the full testimony.
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