Some quick notes from the breakout sessions:
- first session on "getting started" in SM: key observations from James (@disasterguy) and Jim (@jgarrow on twitter) ... key is listening and monitoring first ,,, the old equation: Listen. Learn, Engage and then add Mobilize (for volunteers management for example, or for gathering/integrated date into your situational awareness/conmon operating picture ... a great example of the power of Twitter provided by @disasterguy re: tornado which was tracked by tweets and info shared ... and made available to EM agency ,,, even though nothing was yet available form 9-1-1 centre ...\
- second was on return on investment ... in the use of SM ,,, both for BCP and EM purposes ...there are different levels of use among agencies/jurisdictions but there's lots of evidence that the use of SM provides a very good ROI for organizations to contact key stakeholders during a crisis: employeesm clients and the public
- third ,,, a discussion on policy re: use of SM by agencies ,,, issues such as access throughout the organization ... one key debate: do you use a twitter account in routine situations to inform your audiences on emergency preparednessm training and the such ,,, and then switch to a different account when a disaster occurs ? or do you build an audience by using your account regularly so people will go there for info when a crisis erupts?
- a fourth session was on the value of volunteer-based social media endeavours that can support the EM community: crisis mapping and media monitoring for example ... some good recent examples on how a cloud-based collective can help monitor humanitarian disaster to help channel aid, develop crisis maps to better SitA/COP ... very good
- finally, a discussion on what opportunities and obstacles are brought by SM for improving SitA/COP ... lots of comments on validating info and ensuring a common approach among multiple jurisdiction on how SM is used and also integrated into EOCs
More to come later